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FREQUENTLY ASKED QUESTIONS

When is support available?
Our support team is available from 8:00 am till 5:00 pm (Central Time)
(Monday - Friday, except Holidays)
You can email our support team at ePublishing@PropertyInfo.com
or phone 877-800-3132, select option 4 for eTitleSearch product support.

 

 

Is it easy to support eTitleSearch?
Yes. Because the eTitleSearch application is developed by the Title Information Services Division of PropertyInfo Corp., most issues reported by our clients can be resolved quickly. Most on the initial contact

Who do I call if I am having a problem with something that is not eTitleSearch?
Our support team will try to help if possible, but it may require you to place a call to your vendor.

How do I get updates eTitleSearch?
The first time a client uses eTitleSearch, their computer will download & install with the current version of eTitleSearch. As new updates are available, as clients access eTitleSearch, the new version is downloaded and installed immediately.

How do I get billed for services?
eTitleSearch clients are billed either per transaction, or on a monthly fee schedule. The first week of each month, We processes the prior month transactions fees. Credit cards are used for eTitleSearch payments. This process is done around the 15th of each month. You will see on your credit card statement one line item as a transaction from "PropertyInfo".

I receive the following message with I try to use eTitleSearch.
"Cannot create file "C:\Program Files\Ultima\nickname.dat". The system cannot find the path specified".
If you are using Windows Vista or Windows 7, you will need to perform one of the following options to use eTitleSearch.

1.)  “Right-Click” on the Internet Explorer ICON and select “Run as Administrator”. This option will bypass some Internet Explorer security issues with eTitleSearch. You will need to do this each time before going to eTitleSearch.com.
2.) Turn off "Enable Protection Mode" in Internet Explorer. To do this, within Internet Explorer, click on "Tools", then "Internet Options", then go to the second tab (Security). Un-Select the "Enable Protection Mode" option. CLICK HERE for additional information.

How can I change my Password?
You can change your password online. Once you have logged in and selected one of your available counties, you can click "Cancel" on the Search Criteria window. Select "Change Password" from the link located toward the top, in the middle. You will need to first type in your current password, then your new password twice. Once you logout, you will need to use your new password to log back in.

 

Title Information Services Division of PropertyInfo Corporation
1638 Highway 62 / 412 - Suite 1A
One Solutions Way - P.O. Box 600
Highland, Arkansas  72542
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Access Information: ePublishing@PropertyInfo.com
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